The aim of “GMM Global Money Managers Ltd” and its staff is to offer high quality services in the Mutual Funds sector and foremost to take care of the interests of our unitholders / clients. However, it could be the case that our clients have complaints and their efficient handling is a key aspect of the client centric policy of our Company. In that case, we take all efforts to solve any problem that emerges, without any cost for our client and according to the prevailing legal and regulatory provisions.
COMPLAINT SUBMISSION TEMPLATE
The procedure followed for the examination of a client’s complaint is the following:
Procedure:
The client complaint can be submitted to our Company in the Clients’ Service Department, in the following ways:
- Either in written in our Company’s offices 26B Agion Omologiton , 1080 Nicosia,
- Or through electronic mail in the address: info@global-mm.com.
For the submission of written complaints, the client may use the relevant document that is available in our Company’s offices, or download the document from our Company’s website, www.global-mm.com.
After the complaint submission, as above, the Head of the Clients’ Service Department will examine the case and will prepare a relevant report together with the Internal Auditor and the Compliance Officer. The report will be submitted to the Chairman of the Board of the Company.
The Company may contact the client for further clarifications, or other information.
The Company is obliged to reply to the client in written not later than 15 days from the day of the reception of the complaint.
All the complaints will be treated with confidentiality and will be kept in our Companies files.
INVESTMENT IN UCITS/AIFs DOES NOT HAVE GUARANTEED PERFORMANCE AND PREVIOUS PERFORMANCE DOES NOT GUARANTEE THE FUTURE
